Get in touch

Please feel free to reach out to us in any of the four ways below

10.or Care app

1800 121 4984

(Toll-free helpline)

support@10or.com

(Toll-free helpline)

Fill in your service request and submit

Use our pick-up service to ship your device to our service center

Service Center will inspect and repair your device

Receive the repaired device and rate our services

Frequently asked questions

Audio Devices

Yes, 10.or Audio devices comes with 12 month limited warranty

Yes, it has inbuilt battery
Yes, you can connect to laptop via Bluetooth or auxiliary cable provided in the box
Yes, there is a 3.5 mm cable in the package
It is advised to not use the speaker underwater or immerse it in water.
You can contact the authorized service partner, Servify, through phone 1(800) 121 4984 or email to support@10or.com or book a repair through 10.or care app ( Android / IOS ) to get your device repaired or replaced.
More details and step-by-step process for raising service requests can be found here Support.10.or.com
Wearable Devices
Yes, 10.or wearable devices comes with 12 month limited warranty
10.or fit mobile companion app can be download from Google Play Store for android devices and apple store for IOS devices.
Yes, all the wearable devices have analogue clock face. You can set it from home screen by holding the touch key.
Move: No, the band is not replaceable by customer. Please contact customer service for band replacement
Move+ and Cosmos: Yes, you can replace the band by yourself.
Yes, the product comes with a charging dock in the box
For Move the Brightness is fixed and cannot be changed
For Move+ and Cosmos, from the Main watch face user can swipe down the face to see Brightness control icon and select the brightness icon to adjust required brightness level.
Yes, the all the wearable devices will show outside temperature. Set your home city in the 10.or Fit App.
No, its optional. You only have to connect the band to the App via Bluetooth to sync the data. However, if you want to get notifications on the wrist always, keep it connected.
Notifications do appear but storage is limited to only 8 and if new notifications to store old notifications require to be cleared.
No, sleep tracking works automatically.
Yes, you can reject phone calls from the fitness band when you receive a phone call.
Yes, you can use the band as a remote shutter button for the phone to take photos.
Yes, you can use the find my phone feature from the band.
You can contact the authorized service partner, Servify, through phone 1(800) 121 4984 or email to support@10or.com or book a repair through 10.or care app ( Android / IOS ) to get your device repaired or replaced.
More details and step-by-step process for raising service requests can be found here Support.10.or.com
Mobile Phone

The main differences between the 2 variants of both the newly launched 10.or smartphones are its processor, camera, battery, charger, internal storage and RAM variations.

10.or G2 is powered by Qualcomm Snapdragon 636 processor while 10.or G is powered by Qualcomm Snapdragon 626 processor

10.or G2 has dual rear 16MP + 5MP cameras and 12MP front camera while 10.or G has dual rear 13MP+13MP camera with 16MP front camera.

For the 10.or G2 smartphone, the base variant has 64GB internal storage and 4GB RAM, while the higher variant has 64GB storage with 6GB of RAM For 10.or G, the base variant has 32 GB internal storage has 3GB RAM, while the higher variant with 64GB internal storage has 4GB of RAM.

Both the 10.or smartphones – 10.or G2 & 10.or G come equipped with a microSD card slot. 10.or G2 is expandable up to 256GB storage, 10.or G is expandable up to 128GB storage

Though 10.or G2 comes with dedicated memory card slot that can be used in addition to the dual (nano) SIM card slots, 10.or G has a hybrid slot for memory card that lets you use 1 sim card and 1 memory card or 2 nano sim cards.

Yes, the 10.or G2 and 10.or G smartphones are running on Snapdragon processors, which can handle 4G data at high speeds as well as VoLTE calls.

10.or G2 will have dual 4G LTE support where as in 10.or G when 2 SIM cards are in use only one will have 4G while the other will be in 3G/2G mode.

Yes, the 10.or G2 & 10.or G devices run on LTE band 1/3/5/8/40/41 This covers a majority of 4G networks across the country. On wifi, 10.or G2 support both 2.4G and 5G bands whereas 10.or G support 2.4G band

With 10.or smartphones, you get a one (1) year manufacturers’ limited warranty on the Phone and six (6) months of manufacturers’ limited warranty on the accessories that are part of the box pack.

Designed specifically for the 10.or Smartphones, the 10.or Care app powered by Servify, helps users diagnose their devices health on the go without the need to visit any service center.

Users have the option to run a full diagnosis or a custom diagnosis for specific hardware & software components.

The diagnosis result is indicative and is dependent on user inputs in specific tests. Hence it is advisable to call the support help line or visit the nearest service center if the diagnosis result is not conclusive.

It’s advisable to keep your 10.or smartphone in a dry location and ensure the fingerprint sensor is not exposed to metal or sharp objects, which may lead to scratching. This might affect accuracy of the fingerprint sensor.

Use the charger provided with the box as knock-off chargers may damage the battery of the smartphone and the warranty may get void. Please note, the 10.or Care app, powered by Servify, can determine such potential issues automatically, and these event logs may be used as a base to determine warranty applicability during a service incident.

Ensure the software on your 10.or smartphone is updated by going to the Settings menu and then tapping the System Updates option.

Keep all the apps updated by tapping the Play Store icon and then tapping the My Apps menu from the left slide-in menu. This mostly fixes existing app issues and also patches security flags.

Every 10.or Smartphone is checked for glitches, bugs and other issues that users may face. However, in the rare event that you find any issue with your 10.or phone, you can run it through the ‘Diagnosis’ feature present in the 10.or Care app, powered by Servify, as a first step

If the diagnosis results are inconclusive, or detect an issue, then you can contact the authorized service partner, Servify, through phone 1(800) 121 4984 or email to support@10or.com or book a repair through 10.or care app ( Android / IOS ) to get your phone repaired.

More details and step-by-step process for raising service requests can be found here Support.10.or.com

After Sales Service
If you’re facing any issues with your 10.or device, you can raise a repair request through 10.or Care app or the consumer web portal (https://support.10or.com/) by using your registered mobile number. To know more about how to book a repair please click here (https://www.youtube.com/watch?v=SmSyZezSbEU&list=PL_PlJd_WyDHAwS-Zxes0URm1YVv2882Yr) In case you are facing issues in raising a request, kindly write to us at (suport@10or.com)
If you are experiencing problems in any particular feature, then kindly uninstall recently installed apps and make sure that your device is updated to the latest available software version (Go to Settings -> About Device -> System Update -> Tap on Check for Update). If the issue persists, please back up the data in your device and perform a hard/factory data reset (Performing Factory Reset will result in loss of data, please take data back up before doing a Factory Reset). In case factory reset doesn’t help, then kindly book a repair for your device referring to the answer provided to the 1st question.
You can track your request through 10.or Care app or the consumer web portal (https://support.10or.com/) using your registered mobile number. The complete process takes about 7-9 days from the time you submit all required information, till you receive your repaired device; subject to parts availability. If there is any delay in repair/pickup/drop-off, you can write to us at support@10or.com.
For better customer experience, we provide pickup and drop-off service (PUDO). To know more about booking a repair, please click here (https://www.youtube.com/watch?v=SmSyZezSbEU&list=PL_PlJd_WyDHAwS-Zxes0URm1YVv2882Yr)
You can check the estimation/repair cost through 10.or Care app or the consumer web portal (https://support.10or.com/) using your registered mobile number. In case of any confusion, you can write to us to support@10or.com.
There is no confirmed plan for future Google updates for your 10.or product at this time and if there is any update on this, it will be notified to all. We do not have Android Pie (P) in our pipeline. If there will be any update on this same shall be updated at https://10or.com.
The repair estimation shall be generated and sent to you for approval once the device has been diagnosed. You can approve/reject the estimation through 10.or Care app or the consumer web portal (https://support.10or.com/) using your registered mobile number. In case of any confusion, you can please write to us at support@10or.com.
You can approve the estimation through 10.or Care app or the consumer web portal (https://support.10or.com/) using your registered mobile number. If you are not getting the option to approve the estimation for repair, then you may write to us at support@10or.com .
Once the estimation has been approved, you will be asked to make the payment on the same page. You can make the payment through 10.or Care app or the consumer web portal (https://support.10or.com/ ) using your registered mobile number. In case the registered number is not accessible, you may write to us at support@10or.com for an alternate solution.
You may reject the estimation through 10.or Care app or the consumer web portal (https://support.10or.com/) using your registered mobile number. If you are not getting the option to cancel the repair, then you may write to us at support@10or.com.
You need to report a post repair issue if any within 48 hours from the delivery date/time and raise a new repair request specifying the persisting issues or write to us at support@10or.com.
Please ensure that you are connected to an active data/WiFi network while using the App. If observing any particular issue, then you can write to us with the screenshot/short video of the error at support@10or.com . Alternatively, you can access the consumer web portal (https://support.10or.com/) to raise/track your request via your registered mobile number.
We check the details for alternatives however, in order to check and confirm the same, you would need to request by writing to us at support@10or.com along with the details mentioned below

Address: House_No/ Name, Society name, Name_of_area, Landmark, City/ Village, District, Pincode
IMEI number
Date of purchase
Device variant and color Or P-slip.

To print the P-Slip: Go to Your Orders ( https://www.amazon.in/gp/css/order-history ) from your browser. (You will not be able to get the invoice through app or smartphone > Click Invoice, next to the particular order > Click Print Invoice to download and from the dropdown select “P-slip/ Warranty 1” (For the P-Slip)
We are working on the next generation of exciting products crafted for our customers, please stay tuned on the official 10.or Website and Social Media handles.
Kindly share the device purchase invoice/P-slip at support@10or.com so we can get that checked and update the warranty details accordingly.

Device variant and color Or P-slip.

To print/download the P-Slip: Go to Your Orders ( https://www.amazon.in/gp/css/order-history ) through the desktop. (You will not be able to get the invoice through app or smartphone > Click Invoice, next to the particular order > Click Print Invoice to download and from the dropdown select “P-slip/ Warranty 1” (For the P-Slip)
Kindly share the device purchase invoice/P-slip at support@10or.com along with following details so we can assist you accordingly. Request you to also share the device IMEI, color, variant & active contact number if not registered in 10or care app.

To print/download the P-Slip: Go to Your Orders ( https://www.amazon.in/gp/css/order-history ) through the desktop. (You will not be able to get the invoice through app or smartphone > Click Invoice, next to the particular order > Click Print Invoice to download and from the dropdown select “P-slip/ Warranty 1” (For the P-Slip)

Address: House_No/ Name, Society name, Name_of_area, Landmark, City/ Village, District, Pincode
Request you to write to us at support@10or.com stating that you wish to purchase a charger along with the address for delivery. You will be notified once the charger has been issued to make the payment of the same. You can make the payment through 10.or Care app or the consumer web portal (https://support.10or.com/) using the registered mobile number.

House_No/ Name, Society name, Name_of_area, Landmark, City/ Village, District, Pincode
You may reject the pickup / inform the executive to reschedule it or can write to us at support@10or.com.
You can write to us at support@10or.com with your requirement and our team will update you with the best possible resolution.
You are requested to check the warranty coverage at https://www.10or.com/warranty-and-services/

In case of repair/replacement processed by the Authorised Service Centre, existing warranty will be carried-forward or else a period of 90 days from the repair completion date whichever is higher will be considered.

For example if the device purchase date is 01 Jan 2018 and you are observing issues in your device and reported the same on 30 June 2018, service center found manufacturing issue in your device then same shall be repaired/replaced as per the service providers feasibility then you will have remaining warranty applicable till 31 Dec 2018. In case the Authorised Service Center finds any issue, which is not covered under warranty i.e Physical/cosmetic/liquid/pressure & bend damage then repair shall be processed as out of warranty/chargeable request and post repair warranty would be applicable only for the remaining days or 90 days whichever is higher. In case of any confusion you may please write to us at support@10or.com.
You may change the alternate contact number and email id through 10or Care App/consumer web portal by following the mentioned steps. To change the primary number, you are requested to write to us at support@10or.com with the reason for changing the number.

To change alternate number/email id -> Tap on Profile -> Tap on Edit icon -> Update the alternate number/email id.

Please note: You need to send email from registered id only for requesting primary number change.
You may please write to us at support@10or.com informing the same within 24 hours, our team will help you with the best possible way. Delay in reporting the issue could result in cancellation of request and the device can be dispatched without repair.
No, you don’t need to send a device in order to get a SIM tray, all you have to do is to share the following details at support@10or.com. You will be notified about the applicable charges before dispatching the item and you can cancel the request if required.

Address: House_No/ Name, Society name, Name_of_area, Landmark, City/ Village, District, Pincode

Device IMEI, Color, Variant (2GB/3GB/4GB)

Registered number with 10or if not registered would recommend to registered your device in 10.or Care App (Device details are required to raise a request in the system)

Please note: We don’t sale parts, however, SIM tray is an easily removable part and has no impact of device, hence, same can be dispatched without calling the device at ASC, apart from SIM tray, if you wish to get any device part repaired/replaced, you will need to raise a pickup request for the same.
No, we do not approve our authorised service centres for any partial repair.
You can write your query/comments/feedback to us at support@10or.com and our team will certainly assist you.
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